Get setup assistance first
Tell us your order reference, device model and the exact issue. For playback trouble, include the channel or title, approximate time and what you already tested. We can check configuration and help get the service working on a compatible setup. Avoid sending passwords or full payment details.
Cancellation and refund enquiries
Ask support to review your circumstances before assuming a fixed refund window, unconditional guarantee or policy advertised by another Lemo-branded provider. The outcome depends on the order, service status and applicable rights. This page does not remove rights that apply to you by law.
Wrong plan or duplicate order
If you selected the wrong duration or connection count, send the order reference promptly. If you believe a payment was duplicated, provide the references and dates rather than a complete card number. Do not dispute an unknown status by repeatedly ordering; ask the team to verify the original transaction.
Before the next subscription
Choose your concurrent screens carefully and use the free-trial request to check your device and preferred content. The term and full price are shown before checkout. Confirm any renewal arrangement at purchase instead of assuming that a new term begins automatically.