Information you choose to send
Trial requests ask for contact information, country, device and viewing preferences. Some portal devices need a MAC address. Contact enquiries collect your name, email, subject and message. Order checkout collects the information needed to process and support your chosen subscription. Do not include payment card details or passwords in a message.
How requests are handled
Information is used to review requests, provide instructions, respond to questions and support orders. Technical request data and security challenges help limit automated abuse. Service infrastructure and payment processing providers may process information required for those functions. We do not publish your request as a customer review.
Contact buttons and external destinations
Direct-contact destinations are requested when you select a contact button. Following an external email, messaging or payment link also involves the chosen provider’s own privacy terms. Fetching a destination after a click is not a guarantee that it cannot be discovered or indexed.
Questions and data requests
Contact the team to ask about the information associated with your request or to request correction or deletion where applicable. Include the reference and the email used for the request so ownership can be checked. Information needed for active support, security, transactions or legal obligations may need to be retained.